Returns & Exchanges

At QIDI US Store, we stand behind our 3D printers and electronics with a 30-day satisfaction guarantee. If your purchase does not meet your expectations, you can return it for a full refund or exchange within 30 days of delivery.

1

Initiate Your Request

Contact our technical support team via the online portal or email with your order number and a brief explanation of the return reason.

2

Receive Authorization

Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for defective items.

3

Secure Packaging

Safely pack the product in its original box with all accessories, manuals, and protective foam to ensure it arrives at our facility undamaged.

4

Inspection and Refund

After our technicians inspect the returned hardware, we will process your refund or ship your replacement unit within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing